Customer Service Agent
MCJ Export is a global export company specializing in anime figures, plush toys, and trading card games, proudly serving customers all around the world.
If you are enthusiastic about this industry and eager to work in a dynamic, international environment, we invite you to apply and explore the opportunity to become part of our team.
We are currently hiring for a part-time (Baito) position, with the possibility of transitioning into a contract employee (Keiyakushain) role in the mid-term.
Job Description
Required
-A valid visa with at least two years of remaining eligibility from the date of your application. (Spouse and Permanent Visa holders are exempt from this requirement.)
-You must currently reside in Osaka.
-Remote work is not available.
-A strong passion for anime, games, Japanese pop culture, and trading card games (TCG) is highly valued and will be considered a major advantage.
-Being very comfortable using a computer and various online tools. (especially Google Sheets)
-Being capable of effectively using ChatGPT to support daily tasks.
Work include or could include
-Responding and resolving customer support tickets.
-Following established procedures and adhering to the company’s philosophy when handling customer issues.
-Reviewing and identifying potential fraudulent transactions.
-Maintaining effective communication with shipping carriers.
Working Hours
Monday to Friday : 8:00 AM – 5:00 PM
Includes a 1-hour lunch break
+ 15min morning break
+ 15min afternoon break
Salary
￥1,300 per hour
Opportunity
High chance of getting a Keiyakushain after 1 year
Other benefits
Break Room: Table tennis, Nintendo Switch,Switch 2, PS5, Mini Famicom, Meta Quest 3 VR headset, sofa, and Yogibo for relaxation.
Cafeteria: Coffee maker, microwave, and fridge available for employee use.
Casual Dress & Hairstyle: Enjoy the freedom to dress comfortably and express your style.
Bicycle Parking